Oct 20
Airtel Played With me
Hi Friends. For past few days i was not able to come online and was not able to update my blog. It was due to connection failure in my area. The water stagnated around the Junction box of Airtel and the cables got damaged. I was keep on calling the customer care people nearly for 5 to 6 days and they were giving lame excuses and gave promises like “it will be resolved very soon sir”. I was really amazed by getting the same answers from all the people whom i have called. At last today morning i called and talked to a person named Venkat who is responsible for whole Tamilnadu Airtel connection. He too gave a same promise that it will be resolved very soon and i got irritated much as i am very much alone in my house and i have no other company other than my computer and Internet. I shouted at him very badly and he politely replied me that i can understand my feelings and he told it will be resolved before 3 in the afternoon. But the Airtel people came to my place at 3 only after finishing their lunch. today only they found the reason for that failure and they rectified it by 7pm and then informed me about that. Now i am planning to call them and ask for the compensation for the failure for these 6 days and for all the calls which i made from my own mobile. What you people say?
October 20th, 2008 at 7:53 pm
They mention that if they don’t fix the problem in 48 hours they’ll credit you with money. Pester them.
October 21st, 2008 at 4:08 am
I told that too. For that they replied that first let us solve this problem and then we will talk about that. Very clever.
October 21st, 2008 at 1:53 pm
machi good. ask for compensation….
October 21st, 2008 at 4:20 pm
machi visit my new blog and add me in ur blog roll da..
October 21st, 2008 at 6:44 pm
Thats a good idea friend…Don leave them…!Do visit my blog..
October 21st, 2008 at 6:45 pm
Hey they came n resolved no..That itself great for u…!Don do too much…
October 22nd, 2008 at 2:36 pm
Ha ha, good to see one more person suffered like me.
October 23rd, 2008 at 5:13 am
cool dude try asking for compensation …
October 23rd, 2008 at 6:09 am
@rocky
You know how many times i called them from my own mobile.
@prici, rajesh and Vivin
Yes surely.
October 24th, 2008 at 2:02 am
Unnukku la BSNL connection pottu tharanum, appa Dhaan Airtel arumai puriyum!!!
Think how much i suffer
Even if there is something wrong with my modem or lines, i repair it myself